Frequently asked questions
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, we can make changes or cancel it. Contact us as soon as possible and we'll do our best to help. Once an order has been dispatched, we're unable to make changes.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and Apple Pay. All transactions are processed securely.
Will I receive an order confirmation?
Yes. A confirmation email is sent automatically as soon as your order is placed. If you don't see it, please check your spam folder.
Do you ship internationally?
Yes — we ship worldwide. Free shipping is included on every order with no minimum spend required.
How long will my order take to arrive?
Orders are processed within 1–2 business days and typically delivered within 10–14 business days, depending on your location.
How do I track my order?
Once your order ships, you'll receive a tracking link by email. You can use it to follow your delivery in real time.
What if my order arrives damaged?
We're sorry if this happens. Please take a photo of the damage and contact us immediately. We will send a replacement promptly at no extra cost.
How can I contact you?
You can reach us at laurashopempire@gmail.com and we aim to respond within 24 hours, Monday to Friday.